Warranty Request

+ Indicates a required field.

Was the issue you're reporting caused by today's delivery? +

Yes
No

Please contact our Customer Service team immediately
to report an issue with your delivered items.

800 992-7997

7 Days a Week
9am - 7pm CO Time

MATTRESS WARRANTY CONDITIONS AND PROCEDURES

To better serve you as an American Furniture Warehouse (AFW) customer please review this summary which mirrors the manufacturer’s original purchaser non-transferable limited warranty covering manufacturing defects. *

WHAT IS EXCLUDED UNDER THIS WARRANTY?

Complete sets cannot be replaced unless all pieces are defective. ***
Burns, rips or stains. **
Normal body impression(s) of up to 1 ½” or less.
Firmness preference of the product.
Cover (fabric).
Bed height.
Bent border/grid wires.
Handles for moving product that have become detached.
Impressions or compacting due to insufficient turning on a two-sided mattress.
Single-sided mattresses not used with a proper foundation. ****
Damage due to improper cleaning (including shrinkage, snags or discoloration).
Merchandise sold “as-is", or “floor model”, or with a “discount-to-keep as-is”.
Claims and product that are outside AFW's service areas.
Transportation expenses.

HOW DO I MEASURE A BODY IMPRESSION?

Place a yardstick/straightedge across the mattress in the areas of the body impression. Using a ruler or tape measure, measure the deepest part of the impression to the edge of the yardstick/straightedge.
-- Measure for the center of the quilted area, not from the depth of the seam.

HOW DO I CHECK A BOX SPRING?

Look inside and along the top for sagging or broken slats. Indication of either may require the foundation to be replaced.

IS BED FRAME SUPPORTED CORRECTLY?

A wooden frame should have a minimum of four slats underneath a box spring; slats should be at least 3” wide and should be checked periodically for spacing and flipped occasionally to avoid warping and shifting. Queen, Cal-King and King size bed frames require a minimum of two center supports per slat.

* This is a recap of the warranty card that was included with your mattress. The original warranty card will reference the proper turning and alternate guidelines for your specific product.

** For health and safety reasons, American Furniture Warehouse may be unable to inspect these products to assess whether covered by the warranty, in which case, American Furniture Warehouse reserves the right to deny warranty coverage. Using a mattress protector is recommended.

*** The item that is defective is replaced with a comparable product; therefore, the mattress fabric may be different.

**** All queen, king, and cal-king bed frames must have center supports.

Customer Information

Your Full Name +

Your Email Address +

Your Phone: +

Your Address +

Apt, Suite, etc.

City +

Zip +

Furniture Details

Incident Date +

Original Order #

Product SKU (Product Number)

Provide Details of the Warranty Claim +

Images to support the Warranty Claim are required.

Please make sure to provide:
- A closer picture detailing the concern.
- One from a bit further away for perspective.
- And another of the entire piece to show overall condition.

Images are accepted only in these formats: .JPG or .PNG

Upload Photos (images) +

MATTRESS INFORMATION

Date of Purchase +

Mattress Brand Name +

Mattress Product Name Label +

MATTRESS CONDITION

Is merchandise stained or spotted in any way?

If 'Yes' - a photos of the stained/spotted area will be required. +

Yes
No

Is merchandise less than 90 days old?

If 'Yes' - a photo of the mattress's overall condition will be required. +

Yes
No

Box Only

Date of Purchase: +

Box Spring Brand Name +

Box Spring Product Name Label +

How many box springs to you have? +

Qty 1
Qty 2

DESCRIBE THE DEFECT

Use the space below to describe the concern you have with your mattress/box spring.
Be as detailed as possible.

Use as much space as you need: +

Please upload any photos you would like attached
to your Mattress/Box Spring Warranty Claim.

Some examples:

Original Sales Receipt(s)
Mattress and/or box spring labels; white law tag and mattress name tag.
Defect area to match description(s) provided earlier.
- A photo of the entire mattress and/or box spring.
- A closer photo of the defect.

Images are accepted only in these formats: .JPG or .PNG

Upload (optional) Supporting Photos

Because you answered 'Yes' to "Is merchandise spotted/stained in any way?"

A photo of the spot/stain is required.
- Images are accepted only in these formats: .JPG or .PNG

Attach Photos of Spot/Stain +

Because you answered 'Yes' to "Is merchandise less than 90 days old?"

A photo of the overall condition of the mattress is required.
- Images are accepted only in these formats: .JPG or .PNG

Attach Photos of Spot/Stain +

Please click the Submit button only one time.